Fault Code is mandatory in Customer Complaint line.

Fault Code is mandatory in Customer Complaint line.


Fault Code is mandatory in Customer Complaint line.


Validation Message

While saving the Job Card, initiating FIR, or proceeding with the claim process, the system may display the following message:

Fault Code is mandatory in Customer Complaint line.

This validation prevents further processing until the required complaint information is entered.


Why Does This Validation Appear?

For claim-related repairs such as:

Warranty

Goodwill

AMC

the system requires a proper linkage between:

  • Customer Complaint
  • Fault

This information is mandatory because warranty and claim repairs must clearly identify:

✅ What problem the customer reported.

✅ What fault was identified during inspection.

Without these details, the claim cannot be justified and the system blocks further processing.


When Does This Validation Appear?

This validation appears when:

  • Bill To is selected as Warranty.
  • Bill To is selected as Goodwill.
  • Bill To is selected as AMC.

and

  • Fault is blank.
  •     Both fields are not selected properly.












Resolution Steps

Step 1: Open Customer Complaints Tab

Navigate to:

Customer Complaints tab.

Locate the complaint details section.



Step 2: Verify Customer Complaint

Check whether a Customer Complaint has been selected.

Incorrect Example

Customer Complaint = Blank

Correct Example

Customer Complaint = Front Axle Noise



Step 3: Verify Fault

Check whether a Fault has been selected.

Incorrect Example

Fault = Blank

Correct Example

Fault = Noise



Step 4: Complete Both Fields

Make sure both fields contain valid values.

Example

Customer Complaint = Front Axle Noise

Fault = Noise

Show more lines



Step 5: Save the Record

After updating the complaint details:

Click: Save

The information will be updated successfully.



Step 6: Continue the Process

After saving:

  • FIR can be initiated.
  • Claim process can continue.
  • Approval process can continue.

The validation will no longer appear.





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