Customer Voice is Mandatory In FIR

Customer Voice is Mandatory In FIR

Customer Voice is Mandatory In FIR

Validation Message

While saving or submitting the report, the system may display the following message:

Customer Voice is Mandatory

This validation prevents the report from being saved or processed until the customer's complaint or observation is entered.


What is Customer Voice?

Customer Voice is the description of the problem as reported by the customer.

It answers the question:

"What issue did the customer experience with the vehicle?"

The information entered should be based on the customer's actual observation and concern.


Why Does This Validation Appear?

The validation appears when the Customer Voice field is left blank.

Since the Failure Investigation Report is used to analyze and investigate vehicle issues, the customer's complaint must be recorded before the report can be processed.

Without Customer Voice:

  • The actual customer concern is unknown.
  • Failure analysis may be inaccurate.
  • Investigation records remain incomplete.
  • Approval and claim processing may be delayed.

Therefore, the system blocks the save operation.


Example of Invalid Entry

Incorrect

Customer Voice = Blank

Result:

Customer Voice is Mandatory

The report will not be saved.


Example of Valid Entry

Correct

Customer Voice = Current drop in running.

Wiper motor change required.

LF Door lock needs checking.

Result:

✅ Report can be saved successfully.


Resolution Steps

Step 1: Locate the Customer Voice Field

Navigate to the Complaint Reported By Customer section.

Locate the Customer Voice field.


Step 2: Verify Whether the Field is Blank

Example

Customer Voice = Empty

This will trigger the validation.


Step 3: Enter the Customer's Complaint

Type the concern reported by the customer.

Example

HV Battery SOC fluctuation observed while driving.

or

Current drop in running. Wiper motor requires replacement.

Ensure the information reflects the actual issue reported by the customer.


Step 4: Review the Entered Information

Before saving, verify that:

  • Customer Voice is not blank.
  • The complaint description is clear.
  • The entered details match the customer's concern.


Step 5: Save or Submit the Report

After entering Customer Voice:

  1. Save the report.
  2. Submit for approval if required.

The validation message will no longer appear.



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