Hold or Pause Remark is Mandatory

Validation Message

While saving a service operation, the system may display a message similar to:

Hold Remark Mandatory

or

You cannot leave 'Pause Reason' blank since it is a mandatory field

This validation prevents the record from being saved until a valid hold/pause reason is selected.

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Why Does This Validation Appear?

The validation appears when:

• A service operation is marked as Pause or Hold.
• No Hold Reason / Pause Reason has been selected.
• The record is being saved without entering the required remark.

Since the job status has been changed from active work to paused work, the system requires a reason for the interruption.

Common Reasons for Holding a Job

Examples include:

• Waiting for Bay Allocation
• Mechanic Not Free
• Mechanic On Holiday
• Parts Not Available
• Customer Approval Pending
• Vehicle Not Available
• Cancelled

The exact list may vary based on system configuration.

Example of Invalid Entry

User Action

Status = Pause

Pause Reason = Blank

Result

You cannot leave 'Pause Reason' blank since it is a mandatory field

The record cannot be saved.

Example of Valid Entry

User Action

Status = Pause

Pause Reason = Mechanic Not Free

Result

✅ Record Saved Successfully

✅ No validation message displayed

Resolution Steps

Step 1: Open the Service Details

Navigate to the service line where the status has been marked as:

Pause or Hold

Step 2: Click on View Details

Locate the View Details (...) option against the service.

Click:

View Details

This will open the Service Details window.

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Step 3: Locate the Pause/Hold Reason Field

In the Mechanic/Supplier Allocation section, identify the field for:

Pause Reason or Hold Reason

Step 4: Select an Appropriate Reason

Choose the correct reason from the available list.

Example

Waiting For Bay Allocation

or

Mechanic Not Free

or

Mechanic On Holiday

Select the reason that best matches the service delay.

Step 5: Save the Record

After selecting the hold/pause reason:

1. Save the Service Details.
2. Save the main record if required.

The validation will no longer appear.

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Expected Result

Before Resolution

Status = Pause

Pause Reason = Blank

Result:

❌ Validation Displayed

❌ Record Cannot Be Saved

After Resolution

Status = Pause

Pause Reason = Mechanic Not Free

Result:

✅ Record Saved Successfully

✅ Hold/Pause Status Recorded

✅ Validation Removed