If "Bill To" is Set to Warranty, Goodwill, or AMC for Any Service or Part, Please Select Both Customer Complaint and Fault
If "Bill To" is Set to Warranty, Goodwill, or AMC for Any Service or Part, Please Select Both Customer Complaint and Fault
Validation Message
While saving the Job Card, initiating FIR, or proceeding with the claim process, the system may display the following message:
If "Bill To" is set to Warranty, Goodwill, or AMC for any Service or Part, please select both Customer Complaint and Fault
This validation prevents further processing until the required complaint information is entered.
Why Does This Validation Appear?
For claim-related repairs such as:
Warranty
Goodwill
AMC
the system requires a proper linkage between:
- Customer Complaint
- Fault
This information is mandatory because warranty and claim repairs must clearly identify:
✅ What problem the customer reported.
✅ What fault was identified during inspection.
Without these details, the claim cannot be justified and the system blocks further processing.
When Does This Validation Appear?
This validation appears when:
- Bill To is selected as Warranty.
- Bill To is selected as Goodwill.
- Bill To is selected as AMC.
and
- Customer Complaint is blank.
- Fault is blank.
- Both fields are not selected properly.
Resolution Steps
Step 1: Open Customer Complaints Tab
Navigate to:
Customer Complaints tab.
Locate the complaint details section.
Step 2: Verify Customer Complaint
Check whether a Customer Complaint has been selected.
Incorrect Example
Customer Complaint = Blank
Correct Example
Customer Complaint = Front Axle Noise
Check whether a Fault has been selected.
Incorrect Example
Fault = Blank
Correct Example
Fault = Noise
Step 4: Complete Both Fields
Make sure both fields contain valid values.
Example
Customer Complaint = Front Axle Noise
Fault = Noise
Show more lines
Step 5: Save the Record
After updating the complaint details:
Click: Save
The information will be updated successfully.
Step 6: Continue the Process
After saving:
- FIR can be initiated.
- Claim process can continue.
- Approval process can continue.
The validation will no longer appear.
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