For FIR Initiation, Bill To Must Be Warranty, Good Will, or AMC for Service and Parts
For FIR Initiation, Bill To Must Be Warranty, Good Will, or AMC for Service and Parts
Validation Message
While selecting the Is FIR Initiated checkbox, the system may display the following message:
For FIR initiation, Bill To must be Warranty, Good Will, or AMC for Service and Parts
This validation prevents FIR initiation until the correct Bill To option is selected.
Why Does This Validation Appear?
An FIR is generally created for claimable or investigation-related repairs.
Therefore, the system allows FIR initiation only when the Bill To type is:
Warranty or Good Will or AMC
If any Service or Part contains another billing type, FIR initiation will be blocked.
Common Bill To Values That Will Trigger the Validation
Examples:
PAID, FOC , 1st Free Service , 2nd Free Service , 3rd Free Service , etc.
If any Service or Part is assigned one of these billing types, the FIR cannot be initiated.
Example of Invalid Entry
Service Details
Plain Text
Service = Front Axle
Bill To = PAID
Result
When selecting:
☑ Is FIR Initiated
The system displays:
For FIR initiation, Bill To must be Warranty, Good Will, or AMC for Service and Parts
FIR initiation is not allowed.
Example of Valid Entry
Service Details
Service = Front Axle
Bill To = Warranty
Result
☑ Is FIR Initiated
FIR Initiation Allowed
Record Saved Successfully
Resolution Steps
Step 1: Open Service Details
Navigate to:
Plain Text
Service Details
Show more lines
Review all Service lines.
Step 2: Check the Bill To Field for Services
Verify the Bill To value for every service.
Invalid Example
PAID
Valid Examples
Warranty , Good Will , AMC
Update the Bill To option where required.
Step 3: Open Part Details
Navigate to:
Part Details
Review all Part lines.
Check the Bill To Field for Parts
Verify that every part line has one of the allowed values:
Warranty , Good Will , AMC
Update any incorrect billing types.
Step 5: Save the Changes
After updating Services and Parts:
Click: Save
to ensure the new Bill To values are updated successfully.
Step 6: Select "Is FIR Initiated"
After saving:
Select: ☑ Is FIR Initiated
The validation should no longer appear.
Step 7: Save the Record Again
Save the Job Card after FIR initiation.
The FIR process can now continue successfully.
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