This SOP defines the step-by-step process for cancelling or returning an invoice to the supplier in case of claim errors, incorrect billing, or dissatisfaction with approved amounts. It ensures accuracy, compliance, and consistency in dealer operations.
This procedure is applicable to all dealers, billing executives, and claim processing users involved in EV service operations.
Electric Vehicle > Service > Billing > EV Return Invoice to Supplier
Step 1: Navigate to the module using the defined path.
Step 2: Click on "New" to create a new return invoice document.
Step 3: Select the correct "Service Invoice to Supplier" (original invoice).
Step 4: Verify auto-populated details such as Branch, GSTIN, and Customer.
Step 5: Review the Claim Details tab to identify discrepancies.
Step 6: Identify errors such as incorrect quantity, rate, or approved amount.
Step 7: Enter the correct Return Quantity in the Item Details section.
Step 8: Validate calculated amount and tax details.
Step 9: Perform final verification of all entries.
Step 10: Click Save to complete the process.
Return Quantity: Quantity to be reversed.
Approved Amount: Final approved value in claim.
Amount: Total reversal value.
Always select the correct invoice. Verify all claim details carefully before processing. Avoid incorrect quantity entry. Ensure proper validation before saving.
Successful correction of invoice discrepancies and proper financial adjustment.