HOW TO CREATE EV Warranty Reclaim
HINDI VIDEO TUTORIAL:- HOW TO CREATE EV Warranty Reclaim.
EV Warranty Reclaim Process
Purpose
This SOP explains how to re-submit (reclaim) a warranty claim if it was rejected earlier by OEM/HO.
It gives the dealer a second chance to correct details and claim reimbursement.
Overview
- EV Warranty Reclaim is used when:
- Claim is rejected
- Dealer wants to correct & resubmit
After submission → Claim goes to HO (Head Office)
HO reviews → Approves → Settlement done
🧭 Navigation Path
Go to:
Electric Vehicle Module → Service → Claim → EV Warranty Reclaim → New
STEP-BY-STEP PROCESS
Step 1: Open Warranty Reclaim
- Click on New
- Select:
- Branch
- Repair Type
- Supplier
- Date Range
- Click Get Data
System will show rejected claims
Step 2: Select Rejected Claim
- Identify rejected claim records
- Verify job card & claim details
Step 3: Update Required Details (Important Step)
👉 Open record in Edit Mode
You must correct:
- Failure reason
- Technical details
- Supporting information
Step 4: Fill Mandatory Fields
Make sure the following are updated correctly:
- Probable Cause
- Action Taken
- Observations
- Remarks
✅ Step 5: Submit Reclaim
- Click Submit
- Save the document
✅ Claim goes to HO for approval
Field Description (Simple Explanation)
🔹 Basic Details
| Field | What to Do |
|---|---|
| Branch | Select your branch |
| Repair Type | Select repair category |
| Supplier | Select OEM |
| From Date / To Date | Select date range |
| Get Data | Click to fetch rejected claims |
🔹 Claim & Vehicle Details (Auto-Filled)
| Field | Meaning |
|---|---|
| Claim No | Claim reference number |
| Job Card No | Job card number |
| Job Card Date | Job card date |
| Customer Name | Customer details |
| Registration No | Vehicle number |
| Frame No | Chassis number |
🔹 Technical Details (Very Important)
| Field | What to Do |
|---|---|
| Labor Code | Select correct labor code |
| Is Out Site | Select if repair done outside |
| Technical Complaint | Select technical issue |
| Observations | Enter findings |
| Job Completion Days | Enter total days |
🔹 Financial Details
| Field | What to Do |
|---|---|
| Qty | Auto quantity |
| Rate | Enter/verify |
| Tax | Enter applicable tax |
| Amount | Auto-calculated |
🔹 Additional Important Fields
| Field | What to Do |
|---|---|
| Is Closed | Mark if claim is final |
| Culprit Code | Enter fault code |
| SE Code | Enter Service Engineer code |
| Transporter Code | Select if applicable |
| Body Builder Code | Select if applicable |
| Product Type | Select vehicle/product type |
🔹 Root Cause & Resolution (Critical Section)
| Field | What to Do |
|---|---|
| WC Type | Select warranty claim type |
| Plant ID | Select plant |
| Probable Cause | Enter why failure happened |
| Action Taken | Enter what repair was done |
| Conclusion | System/display |
| WC Rejection Reason | Shows why earlier rejected |
| Status | Select status |
| Remarks | Add explanation |
| Stock Adjustment Type | Enter if needed |
⚠️ Common Mistakes to Avoid
- ❌ Not checking rejection reason
- ❌ Wrong probable cause
- ❌ Missing action taken
- ❌ Incorrect labor/technical codes
- ❌ Submitting without correction
✅ Best Practices
✔ Always review rejection reason carefully
✔ Enter clear and strong justification
✔ Provide accurate technical details
✔ Double-check financial values
✔ Ensure all mandatory fields are filled
📌 Simple Example (Real-Life Flow)
- Dealer raises warranty claim
- OEM rejects → reason: “Incorrect fault explanation”
- Dealer updates:
- Proper cause
- Repair action
- Creates Warranty Reclaim
- HO approves → Claim settled
📊 Example (Before vs After Reclaim)
| Item | Before (Rejected) | After (Reclaim) |
|---|---|---|
| Cause | Not mentioned | Battery internal fault |
| Action | Not clear | Battery replaced |
| Status | Rejected | Approved |
✅ Final Summary
| Step | Action | Purpose |
|---|---|---|
| 1 | Get Data | Fetch rejected claims |
| 2 | Edit Details | Correct mistakes |
| 3 | Enter Root Cause | Justify claim |
| 4 | Submit | Send to HO |
📘 Abbreviations (Easy Understanding)
| Term | Meaning |
|---|---|
| UOM | Unit of Measurement |
| HSN | Product classification code |
| SAC | Service code |
| GST | Tax system |
| GSTIN | Tax registration number |
| CGST | Central tax |
| SGST | State tax |
| IGST | Integrated tax |
| POS | Place of Supply |
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