Attachment is not in proper format

Attachment is not in proper format

Attachment is Not in Proper Format


Validation Message

While uploading an attachment, the system may display a message such as:

Attachment is Not in Proper Format

or

Only .png, .jpg, .jpeg, .pdf, .doc extension file is allowed to attach.

This validation prevents unsupported file formats from being uploaded.


Why Does This Validation Appear?

The validation appears when:

  • The selected file format is not supported by the system.
  • The file extension is different from the allowed formats.
  • A file has been uploaded in an unsupported format.

The system only accepts specific attachment formats to ensure compatibility and proper document handling.


Supported File Formats

The following file formats are allowed:

.png

.jpg

.jpeg

.pdf

.doc

Files with these extensions can be uploaded successfully.


Resolution Steps

Step 1: Check the File Format

Before uploading, verify the file extension.

Example

Vehicle_Damage_Photo.webp

This format may not be supported.


Step 2: Convert the File to a Supported Format

Convert the file into one of the supported formats:

.jpg

.jpeg

.png

.pdf

.doc

Example

Convert:

Vehicle_Damage_Photo.webp

to

Vehicle_Damage_Photo.jpg

`


Step 3: Upload the File Again

Select the converted file and upload it again.

The system should accept the attachment successfully.




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